Is it necessary for me to create an account in order to access the games offered on the Fireball Casino website?

⁠In order to use our website, it is necessary to register and agree to the terms and conditions, which include understanding the rights and responsibilities of Fireball Casino users.

⁠What is the process for registering?

Signing up is free and can be done by clicking the "Open Account" button located in the top right corner of the page. You will then be presented with a short registration form which you need to complete and confirm your email address.

Is it possible to create more than one account?

⁠⁠⁠The terms and conditions state that each person is only allowed to have a single player account.

⁠How do I choose a suitable username and password?

When selecting a username and password, it is important to choose something that is easy for you to remember but difficult for others to guess. This is because your username and password are key to the security of your player account and any winnings you may accrue. If the system tells you that your chosen username is not available, it means that someone else has already taken it and you will need to choose a different one. Remember to keep your password secure and never share it with anyone. Fireball Casino will never ask you for your password for your player account.

⁠I've forgotten my username. How can I retrieve it?

To retrieve your username, you can contact the customer service department by sending a message from your registered email address to [email protected] or by using the live chat feature. To access the live chat, select the option in the top right corner of the page.

I made a mistake while entering my password and now my account is locked.

⁠If you have entered your password incorrectly five times, your account will be locked for one hour for security reasons. After this time, your account will automatically be unlocked.

What is the process for recovering my password?

⁠If you have forgotten your password, you can recover it by selecting the "Forgot your password?" option located in the upper right corner of the page and following the prompts. If you experience any difficulties while attempting to recover your password, you can contact the customer service department for assistance by sending a message from your registered email address to [email protected] or by using the live chat feature. To access the live chat, select the option in the top right corner of the page.

Is it possible for players from my country to use the website?

⁠Players from certain countries, including the United States, Belgium, France, Turkey, Denmark, Italy, Estonia, and others under similar jurisdiction, are not permitted to use the website.

Why do I have to verify my account?

Fireball Casino, like all licensed gaming operators, is required by law by the Gambling Commission to verify that the personal information provided by the player is correct. This protects our players from identity theft and helps us to process transactions quickly. By registering you have accepted our Terms and Conditions, which set the exact procedure for verification. After verification, we may ask you for additional documents such as new payment methods, and new replacement documents for expired ones, in which cases our customer service will contact you by e-mail.

How do I submit my documents for verification?

To submit your documents for verification, log in and go to the "My Account" tab, then select "My Documents" and attach your documents (in the formats of JPG, GIF, or PDF, and no larger than 5 MB) to your account. All documents must be in color and either a scan or a photo taken with a camera.

When do I need to provide the required documents?

The verification process is typically required for the first withdrawal of funds from your account. However, for security purposes, Fireball Casino may ask you to provide additional documents at other times, both before and after your first withdrawal.

⁠⁠How do I alter my personal information?

To modify your personal information, such as your password, address, phone number, and preferred language, log into your account and navigate to the "My Account" tab. For security purposes, you will need to contact the Customer Service Department to make any further changes to your personal data. You can do this by sending an email from your registered address to [email protected] or using the Live Chat feature.

⁠What is an IBAN code?

⁠An IBAN code, or International Bank Account Number, is a series of numbers and letters that identify your specific bank account. It typically begins with a two-letter country code and is followed by a series of digits that represent your account number. For example, an IBAN code may be structured as "GB NN AAAA NNNN NNNN NNNN NN".

What is the BIC code, and where can I find it?

⁠A BIC code, also known as a SWIFT code, is a unique identifier used in international banking. You can find your BIC code on your bank's website, on your bank statement, or by contacting your bank's customer service department. Alternatively, you may be able to find it at a physical branch location.

What measures are taken to secure my credit card information?

⁠We employ the most advanced encryption techniques to ensure the security of your credit card details. We utilize SSL standard encryption algorithms, which are accepted globally as secure. These are the same security standards used by banks.

Is my money safe?

All funds you deposit are held in an individual escrow account in accordance with Malta's lottery and gaming regulations. Your financial resources are kept separate from our corporate resources and are stored securely to ensure their protection and constant availability.

⁠Is it possible to send funds from my account to another player's account?

According to the rules, it is not permitted to transfer money between accounts.

Can I use my card to deposit money into a friend's account?

⁠⁠Payments to your player account should only be made using your own card or other payment methods. Making payments to third-party accounts is a violation of the terms and conditions, and is not allowed.

Are cards from all countries accepted?

We accept cards from all countries, except for those where online gambling is illegal.

The card that I used to request a withdrawal has expired. What should I do?

If the expiration date of your card has passed, please contact the Customer Service Department as soon as possible. You can do this by sending a message from your registered email address to [email protected] or using the Live Chat feature. Please note that you will need to register any new cards in our system.

Will there be a fee for depositing money into my player account?

⁠⁠Fireball Casino does not charge any fees for depositing funds into your player account.

What is the minimum and maximum amount that I can deposit into my player account at one time?

The minimum and maximum deposit amounts will depend on the payment method you are using. The following table lists the minimum and maximum deposit amounts for various payment methods:

How long will the deposited funds be available in my player account?

⁠In most cases, funds deposited into your player account will be available immediately. However, if you are using a bank transfer method, it may take up to 7 business days for the funds to be credited to your account. If you experience a longer delay in posting the payment to your account, you may need to provide a payment confirmation to Fireball Casino and contact the Customer Service Department for assistance. You can do this by sending an email from your registered address to [email protected] or using the Live Chat feature.

Is it possible to set a limit on the amount of money I can deposit into my player account?

Yes, you can set limits on the amount of money you can deposit into your player account. To do this, log into your account and navigate to the "My Account" tab, then select the "Responsible Gaming" tab. From there, you can set limits for one day, one week, or one month. If you have any questions or concerns about setting deposit limits, you can contact the Customer Service Department for assistance by sending an email from your registered address to [email protected] or using the Live Chat feature.

Is it possible to use more than one method for depositing funds into my player account?

⁠⁠Yes, you can use multiple methods to deposit funds into your player account. However, you may be required to provide additional documentation when switching between different payment methods.

How do I make a deposit into my account?

⁠To make a deposit into your account, log in to your account and navigate to the "Deposit" tab. From there, you can select your preferred deposit method.

What are the lowest and highest amounts that can be withdrawn at one time?

Is it possible for me to cancel a requested withdrawal that I have made?

If the payment has not yet been finalized, you can cancel it by going to the "My Account" tab and selecting "Pending Withdrawals" and clicking "Cancel".

⁠Can I transfer my winnings to someone else's account?

As stated in the Fireball Casino terms and conditions, withdrawals can only be made to a bank account that is owned by the player.

Can I withdraw my winnings to a credit or debit card?

Yes, it is possible to do this as long as the information on the card matches the information used during the payment process.

How long does it take for a withdrawal to be processed?

The amount of time it takes for a withdrawal to be completed can vary based on the method you have chosen to use. Typically, withdrawals are processed within 3 to 5 business days, but the casino will try to make this process as quick as possible. It's important to note that before you request your first withdrawal, you will need to go through a full verification process for your player account and provide a valid identification document.

How can I request to take out money?

To request a withdrawal, log in to your account and click on the "Withdrawal" tab. According to the regulations, it is generally recommended to request a withdrawal using the same method that you previously used to make a payment, if possible.

Where can I find information about current promotions?

Information about current promotions can be found in the "Promotions" tab.

Is it possible for me to convert bonus funds into real funds?

The conditions for withdrawing bonuses are described in the terms and conditions for individual promotions.

How can I receive a loyalty bonus?

Your activity will be monitored on an ongoing basis and you will receive a newsletter if you are eligible for a loyalty bonus. To receive the newsletter, you must opt-in by going to the "My Account" tab and selecting "Edit Profile".

⁠⁠⁠⁠⁠⁠How do I receive a bonus?

To access available bonuses, log in to your account and go to the "Promotions" tab. You will be redirected to a page where you can see the bonuses that are available to you. To activate a bonus, select the bonus you are interested in and confirm its activation. Some bonuses may require an activation code or a deposit (the minimum deposit amount will be specified in the regulations). If you have met the requirements for a bonus but it has not been added to your bonus funds, please contact the customer service department by sending a message from your registered email address to [email protected] or using the live chat function.

My bonus got canceled/expired- can I get it back?

Unfortunately, once a bonus expires we cannot reactivate it. If it’s canceled it depends on the promotion whether we can reactivate it or not. For more information please contact our customer service support via: [email protected].

⁠⁠I didn't get my free spins, what can I do?

First of all please check the Terms and Conditions for the promotion, which can be found on the Promotion page.
If your bonus is active on your account and you have completed the requirements for your free spins, (you made the required deposit, and used or deleted your previous bonus), please follow these troubleshooting instructions: clear cookies and cache from your browser, or try to log in from another device, or browser. If none of this help, please contact our customer service via: [email protected].⁠

Do I have to pay tax on my winnings?

⁠It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any prize, if and where applicable. Please contact the tax authorities in your country.

Who created the games available at Fireball Casino?

The games at Fireball Casino are provided by licensed and reputable online game providers such as Pragmatic Play, Wizard, Nolimit City, Netgaming, Playzido, Booongo, Habanero, PG Soft, Green Jade, Bally Wulff, Triple Cherry, High 5 Games, BF Games, Booming Games, Ezugi, etc.

Where can I view the games I have played on my account?

You can see a record of all the games you have played on your account by going to the "My Account" tab and selecting the "Game History" option.

What could be the reasons for not being able to connect to the game server?

Please check your internet connection. If the problem persists, please contact our Customer Service Department by sending a message from your registered email address to [email protected] or by using the Live Chat feature.

What happens if I lose my internet connection while using the website?

⁠⁠⁠⁠If the game is not finished, it should continue after you log back in. If you have any questions, please contact our Customer Service Department by sending a message from your registered email address to [email protected] or using the Live Chat feature.

I'm experiencing an error in the application. What should I do?

This error may be due to a temporary technical issue. We recommend clearing the cache and cookies in your browser and then restarting it. If the problem persists, try using a different browser. If the issue persists, please contact our Customer Service Department for further assistance.

Why is the website running slowly?

We have optimized the communication between your computer and our servers to minimize response time. Slow performance may be due to low bandwidth on your computer connection. Other factors that can affect speed include having multiple programs open at the same time, which can slow down your computer and limit internet speed, or experiencing issues with your internet service provider or network usage.

I would like to take a break from the game and temporarily block my account. How do I do this?

To block your account for a set period of time, log in and go to the "My Account" tab, then select "Responsible Gaming" and choose the length of time you would like to block your account for (options include 24 hours, 30 days, or 90 days).

I want to permanently close my player account. What do I need to do?

To close your player account, please contact the customer service department by sending an email from your registered address to [email protected] or using the live chat feature.

Can I reopen my account after closing it for a period of time/ permanently?

You can reopen your account: if you have self-excluded, and the exclusion period has ended, if it is pending verification and your account is locked, or if you haven't used your account in a while. For more information, please contact our support via [email protected].
You cannot reopen your account: if you have self-excluded, and the exclusion period is still ongoing or permanent, if the account was closed at our initiative, of which you were informed, or if the account is permanently closed for legal reasons.