Responsible gaming

Play smart. Play safe.

At Fireball Casino, we want you to enjoy your gaming experience in a safe and positive way.

That means keeping play fun, balanced, and always under your control.

In this section, you’ll find everything you need to help you stay in charge — from taking short breaks to completely excluding yourself if you ever need a longer pause.

Our responsible gaming principles

At Fireball Casino, we believe gaming should always be an enjoyable and positive experience.

We are committed to promoting a safe, fair, and responsible environment for all players.

Our approach is built on the following key principles:

• Awareness – helping players understand the potential risks of gambling and how to recognise early warning signs.

• Prevention – providing tools and resources that support control and informed decision-making.

• Protection – ensuring minors and vulnerable individuals are safeguarded from gambling-related harm.

• Transparency – offering clear information about our products, rules, and Responsible Gaming options.

• Support – assisting players who may be at risk, and guiding them to professional help when needed.

• Integrity – maintaining fair play and ethical standards across all our operations.

By following these principles, we aim to create a space where gaming remains a source of entertainment — never a cause of harm.

Tips for respinsible gaming

A few simple habits can help keep gaming fun and positive:

• Set a budget before you start and never play with money you can’t afford to lose.

• Take regular breaks to stay clear-minded and avoid long sessions.

• Treat gaming as entertainment, not a way to make money.

• Avoid gambling when you’re upset, tired, or under the influence.

• Keep track of your time and spending — use account history to stay aware.

• Use available tools, such as self-exclusion or cool-off periods, whenever you feel it’s needed.

• Talk to someone if you feel your play is no longer under control — help is free and confidential.

If you’re ever unsure, worried, or simply want to talk about your gaming habits, our team is here to help.

Signs of gambling addiction

Recognising early warning signs can help you stay in control.

If several of these sound familiar, it might be time to take a break or ask for support:

• You spend more money or time on gaming than you planned.

• You try to win back losses (“chasing losses”).

• You hide your gaming activity or lie about how much you play.

• You feel anxious, guilty, or frustrated when not gaming.

• You borrow money to gamble or neglect bills and responsibilities.

• You think about gaming constantly or see it as a way to escape stress or problems.

If you recognise yourself in some of these points, it doesn’t necessarily mean you are addicted — but it may be a sign to slow down and reach out for advice.

In addition, you can also take a short self-assessment test to better understand your gambling habits at BeGambleAware – Do I Have a Gambling Problem?

Our team is always here to listen and help — you can talk to us via [email protected], or contact one of the independent support organisations listed for professional assistance.

Cooling-off

A cooling-off period allows you to temporarily restrict gambling activity on your account without closing it. This tool is designed for short, voluntary breaks and gives you full control over how the restriction is applied.

Available durations

You must select one of the following cooling-off periods:

• 24 hours
• 7 days
• 1 month
• 3 months

“You have chosen to self-exclude for 1 month. Please confirm.”

This ensures you understand your decision. Once confirmed, the process is complete and your account will be locked.

Any request for cooling-off must be sent from the email address used to register the account. Requests sent from a different email address will not be processed.

You may choose how the cooling-off applies:

• Activity

Apply the restriction to all gambling activity or to specific product verticals (for example Casino, Slots only, Sports Betting, Poker or other P2P games).

• Brand

Apply the restriction to the current website only or across all operator brands, including mirror domains.

• Marketing

Opt out of receiving marketing communications during the cooling-off period.

During the cooling-off period

• Gambling features are disabled in line with your selections

• Your account remains active

• Available funds can be withdrawn at any time

• No bonuses, promotions or incentives are offered

• Marketing messages are not sent if you have opted out

The activation process is immediate and cannot be delayed or challenged.

Once the selected cooling-off period expires, your account is automatically reactivated. No action is required from you.

Self-exclusion

If you ever feel that gaming is no longer fun or you need a longer break, you can choose to self-exclude.

This means your account will be closed, and you won’t be able to log in or access any gambling activity for the period you select.

How self-exclusion works:

• You can choose how long you want to self-exclude: 1 year, 3 years, 5 years, 10 years, or permanently (lifetime).

• Once you confirm your choice, the restriction takes effect immediately.

• Your account will be closed for the selected period, and you won’t receive any marketing messages.

• Self-exclusion cannot be cancelled or shortened.

Any request for self-exclusion must be sent from the email address used to register the account. Requests sent from a different email address will not be processed.

Before confirming, you’ll see a simple message like:

“You have chosen to self-exclude for 5 years. Please confirm.”

This ensures you understand your decision. Once confirmed, the process is complete and your account will be locked.

Important information:

• Any ongoing casino games or sessions will automatically end once self-exclusion takes effect.

• Your account balance will remain secure and any available funds will be returned to you in accordance with our AML procedures.

• You must complete any active tournaments or bonus rounds before the self-exclusion is applied.

• Contributions made to progressive jackpots before your exclusion remain valid; however, you will no longer be eligible to participate or claim jackpot prizes once self-exclusion becomes active.

• We will make every effort to detect accounts created by self-excluded players.

Cooling-off vs Self-Exclusion

Both tools are designed to help you stay in control, but they work in different ways.

Cooling-off is a short, flexible break that temporarily limits gambling while keeping your account accessible.

Self-Exclusion is a stronger, long-term measure that fully blocks access to gambling across all products and brands.

If you feel that a short break is not sufficient or you identify as vulnerable, you can proceed directly to Self-Exclusion.

If you’re unsure whether self-exclusion is the right step, take a moment to review the Signs of Gambling Addiction section — it may help you recognise if your gaming behaviour has started to become harmful.

Our team is also available through [email protected] to answer any questions or provide guidance.

Promotional rewards and account restrictions

Bonuses, cashback, free spins, wheel spins and other promotional or incentive-based rewards are conditional and depend on the status of the player’s account, as well as the applicable promotional terms.

Where an account is subject to any restriction, suspension or closure, including measures related to responsible gaming, access to promotional rewards may be limited, suspended, cancelled or rendered unavailable, in whole or in part, depending on the nature and timing of such measures.

Promotional rewards are calculated and credited only while the account remains open and holds an appropriate status at the time of crediting. Meeting the eligibility criteria for a promotional reward does not constitute a guaranteed right to receive such reward. Any promotional rewards not credited prior to the effective start of an account restriction or closure are not payable and will not be credited, paid out or reinstated.

Independent support & conselling

If gambling is causing you or someone you care about distress, these organisations offer free, confidential help and support:

• GambleAware – provides information, self-help tools, support services and connections to treatment. You can contact via their website or access their support/service finder tool.

• ChapterOne – a charity that can provide advice and support for anyone experiencing gambling-related harms.

• The National Council on Problem Gambling – provides a range of resources, including answers to commonly asked questions, a gambling behaviour self-assessment, information about treatment and the National Problem Gambling Helpline (1-800-522-4700) to help connect you with local resources.

• GamblingTherapy – a global service offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling.

Protection of minors

Fireball Casino is committed to preventing underage gambling.

Access to our services is strictly restricted to individuals aged 18 and over, in full compliance with the Curaçao gaming regulations.

For the purpose of this policy, a minor means any person under the age of 18.

We carry out strict age-verification checks to ensure compliance with applicable laws and to protect minors from gambling-related harm.

To help protect minors:

• Do not share your login details or leave your account open while unattended.

• Avoid saving passwords on shared or public devices.

• Consider installing parental control software (such as NetNanny, CyberPatrol, or Qustodio) to restrict access to gambling content.

• Educate young people about the risks of gambling and the importance of responsible play.

If you suspect that a minor has access to an online gambling account, please contact our Responsible Gaming Team immediately at [email protected].

We care about your wellbeing

At Fireball Casino, we are committed to keeping gaming safe, fair, and enjoyable for everyone.

If you ever feel that gaming is becoming difficult to control, please reach out — help is always available.